Terms & Conditions
| SAM Conveyancing 19 Silwood Road Ascot Berkshire SL5 0PY T: 0207 112 5388 | |
We use the following Search Companies to obtain your property searches:
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Future Climate Info Limited (the 'Search Company'), a company registered in England and Wales under a registration number 08318444
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PSG Connect Limited (the 'Search Company'), a company registered in England and Wales under a registration number 3674092
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Courtyard House, The Square, Lightwater, Surrey, GU18 5SS
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1 London Street, Reading, RG1 4PN
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Office 119, 26 Kings Hill Avenue, Kings Hill, West Malling ME19 4AE
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Ground Floor, 1 Capitol Court, Dodworth, Barnsley, South Yorkshire, S75 3TZ
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+44 (0) 1732 755 180
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01226 978253
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We do not accept any responsibility for the service provided by the Search Companies.
Consumer Protection Information
The Search Companies are registered with the Property Codes Compliance Board (PCCB) as a subscriber to the Search Code. The PCCB independently monitors how registered search firms maintain compliance with the Code.
The Search Code:
- Provides protection for homebuyers, sellers, estate agents, conveyancers and mortgage lenders who rely on the information included in property search reports undertaken by subscribers on residential and commercial property within the United Kingdom.
- Sets out minimum standards which firms compiling and selling search reports have to meet.
- Promotes the best practice and quality standards within the industry for the benefit of consumers and property professionals.
- Enables consumers and property professionals to have confidence in firms which subscribe to the code, their products and services.
By giving you this information, the search firm is confirming that they keep to the principles of the Code. This provides important protection for you.
The Code’s core principles
Firms which subscribe to the Search Code will:
- display the Search Code logo prominently on their search reports
- act with integrity and carry out work with due skill, care and diligence
- at all times maintain adequate and appropriate insurance to protect consumers
- conduct business in an honest, fair and professional manner
- handle complaints speedily and fairly
- ensure that products and services comply with industry registration rules and standards and relevant laws
- monitor their compliance with the Code
Complaints Procedure
We hope you do not need to make a formal complaint regarding your searches however if you wish to do so you need to email your complaint to
help@samconveyancing.co.uk. We will ensure the matter is escalated to ensure you receive a speedy response.
The Search Company will acknowledge your complaint within 5 working days of receipt and normally provide a final response, in writing, within 20 working days of receipt.
Future Climate Info Ltd and PSG Connect Ltd are registered with the Property Codes Compliance Board as subscribers to the Search Code. A key commitment under the Code is that firms will handle any complaints both speedily and fairly.
If you are not satisfied with our final response, or if we exceed the response timescales, you may refer the complaint to The Property Ombudsman (TPO) scheme (Tel: 01722 333306, Web site:
www.tpos.co.uk, E-mail:
admin@tpos.co.uk). The Search Companies will co-operate fully with the Ombudsman during an investigation and comply with his final decision.
Accepting our Terms of Business
By ticking the button online "I Agree to the Terms & Conditions" in this form you are accepting these terms of service. If terms received by email then please email
help@samconveyancing.co.uk stating "I Agree to the Terms & Conditions".
Updated: 16th February 2023
