Our small print doesn’t hide anything we don’t want you to read and should be read in conjunction with our
Terms & Conditions. We make sure that the quote you are provided is exactly what you end up paying to your solicitor for the conveyancing service; covered by our No Move, No Fee Promise (set out below).
If during the conveyancing service your solicitor is required to complete an additional piece of work for you, they will advise you of this before you incur the cost, for example, if you ask for a Will to be drafted or to create a tenancy agreement. Your solicitor is fully qualified to help you with a number of legal matters and will advise you of the other services they can provide you with to help you with your conveyancing service.
How does it work?
SAM Conveyancing will introduce you to a solicitor to complete the conveyancing service for you. All solicitors introduced by SAM Conveyancing are regulated by the Solicitors Regulatory Authority and have the Conveyancing Quality Scheme accreditation (CQS). Solicitors we introduce you to are regularly assessed for their ability to provide the highest service levels expected during the conveyancing process. If you are happy to do so, you will directly instruct the solicitor introduced by SAM Conveyancing. The solicitor will act independently from Share a Mortgage to provide you with the conveyancing service.
SAM Conveyancing isn’t a solicitor, and doesn’t complete any of the conveyancing service for you. SAM Conveyancing complies with its obligations under the Solicitors' Code of Conduct 2011 published by the Solicitors Regulatory Authority (SRA). The solicitor pays us a marketing fee for introducing you, however this is paid by them, not you and does not affect your quote.
About You (the 'Client)
Your conveyancing quote is based on the information you input, so if the information you input is incorrect or changes please let us know so we can provide you with a correct quote. Our solicitors can only provide conveyancing services in England and Wales.
You should be 18 or over and be entitled to the conveyancing service on the relevant property.
When we introduce you to a solicitor they will require a non refundable deposit of one hundred and sixty pounds inclusive of VAT (‘deposit’) to begin work on your file.
No Move No Fee
Our standard sale and purchase conveyancing services are covered with a No Sale No Fee Promise completely unique to SAM Conveyancing (exclusions apply). We've negotiated with our panel of solicitors that if your
First Transaction falls through, the solicitor will carry over your
Initial Deposit to the next property or buyer you find. This means you get your
First Transaction for free if the worst should happen. Read terms of the
No Sale No Fee Policy here.
For services not included within our No Sale No Fee Promise, your solicitor will levy a fee for the legal work they undertake on your behalf at an hourly rate which starts at, but may be greater than, £200 per hour EXC VAT. You will quoted of the hourly rate of your solicitor in advance of the work being undertaken.
Cancellation
You have the right to cancel the instruction with your solicitor up to 14 days after instruction as long as you have not received any service being provided by the solicitor which you initially instructed the solicitor to complete. If you haven’t received a service from your solicitor your deposit will be refunded.
Your Feedback Matters
We want to ensure we provide a conveyancing service that is second to none. If during the conveyancing service you are unsure of the next steps or need additional guidance or support, please contact us. Don’t leave it until the end where we can’t help.
At the end of the conveyancing service we will want to get your honest feedback on the solicitor you used. We want to be able to learn from any mistakes and hear when you have had a great experience.
About Us
SAM Conveyancing is a trading name of Share a Mortgage, which is a company registered in England and Wales registration No. 08798475. You can contact us at anytime by email
help@samconveyancing.co.uk and we aim to respond on the same day.
How to raise a complaint with one of our panel of solicitors
In the unlikely event that you need to make a complaint about the service you have received from a one of our panel of solicitors, our complaints procedure is as follows:
In the unlikely event that you need to make a complaint about the service you have received from SAM Conveyancing or from a member of our panel, our complaints procedure is as follows:
- Raise and Address You can raise your concern with your case handler in writing to get clarification on the status of your service. This step resolves most challenges. Email us at help@samconveyancing.co.uk and we'll get back to you within 1 working day.
- Formal Complaint If you are unhappy with the answers or feel there is a breakdown in the working relationship then you can raise a formal complaint. Work on your file will be paused until this is resolved.
- Legal Ombudsman If you are still unhappy, you can get the SRA-appointed dispute resolution service to review your case.
Raise and Address
This stage addresses the majority of concerns as it will give you answers or time frames to help manage your expectations. We often find there has been a miscommunication on the other side that is either incorrect or out of date. Our goal is to confirm:
- How far has your case progressed currently?
- What are we waiting for, and from whom?
- When will the next stage be completed?
- (and where possible) When will you likely be getting ready for completion?
We will gather this information and update you within one working day and chase up any delays from the other side.
Formal Complaint
This starts the formal process, and as such you will need to write a formal complaint letter to your solicitor; this can be emailed to their direct email address, but please copy in your SAM Conveyancing consultant so we can help get the matter resolved for you as quickly as possible, bullet-point your complaint, and provide any evidence to support your claim.
Your solicitor will send you their Formal Complaints Procedure which sets out their time frames to respond to your complaint. No further work can be completed on your behalf from the receipt of the formal complaint until the matter is resolved.
You will receive a response to your complaint within 10 working days (or otherwise stated within the Complaints Procedure).
Legal Ombudsman
In the event that you are still unsatisfied with the resolution, you can raise a complaint about your solicitor with the Legal Ombudsman. You cannot file a complaint with the Legal Ombudsman until you have raised a formal complaint with your Solicitor. The details to use are as follows:
Service Provider | Address | Email | Website |
| Legal Ombudsman | PO Box 6806, Wolverhampton, WV1 9WJ | | |
We hope that you do not have any cause to raise a complaint and are committed to finding a swift resolution to any challenges which do arise.
